Privacy Policy

General
We take your privacy seriously. As a data controller, we are legally required under applicable gaming regulations to process personal data to allow users to participate and access related services. This Privacy Policy explains what personal data we collect, why we collect it, and how we use and share it. The website info.otherworld.xyz (“Website”, “Company”, “we”, “us”, “our”) is owned and operated by Jack’s House B.V., registered in Curaçao at Emancipatie Boulevard Dominico F. “Don” Martina 31.By registering and creating an account, you agree to this Privacy Policy. If you do not agree or do not wish to provide required personal information, please do not use the Website. This Policy is an agreement between you and the Company. We may update it at any time, and continued use of the Website indicates acceptance of the latest version.

Information we collect
We collect certain personal information (“Personal Information”) when you use our services. This may include:a) Information provided during account registration or later, including documents we request, and any data submitted via the Website or email (e.g., name, date of birth, email, phone number, and contact details);
b) Account transaction history, whether through the Website or other communication channels;
c) Login and usage data such as traffic info, device/browser details, activity logs, and other records in our system.

How we use your information
‍We use your Personal Information to operate our services and for internal purposes, including:a) Processing transactions, including payments made via credit cards or other methods;
b) Providing access to the game platform and related services;
c) Offering customer support for account setup, technical issues, and service use;
d) Verifying identity and performing required checks;
e) Sending promotional offers to users who have given consent (you may opt out anytime);
f) Meeting legal obligations, including AML and CFT compliance;
g) Monitoring activity to prevent fraud, misuse, and prohibited behavior;
h) Analyzing user trends and conducting market assessments;
i) Research and analysis of aggregated data;
j) Improving services through feedback and user interaction;
k) Legal and compliance-related purposes.

Marketing communication
If you’ve chosen to receive promotions, we may use your Personal Information (e.g., email and phone number) to send you marketing communications about our products, services, or those of select partners. You can opt out anytime in your Account settings or by contacting support@otherworld.xyz.By accepting a contest prize, you consent to the use of your name or nickname for promotional purposes, unless prohibited by law.

Obtaining personal information
We do not collect Personal Information without your knowledge and consent. Some data may be collected automatically through your use of our services and interactions with us.We may also receive Personal Information from trusted service providers, such as fraud prevention partners. Additionally, we may work with third parties for technical support, transaction processing, and sourcing gaming content.We may access information you provide to these third parties and will handle it in line with this Privacy Policy. Any disclosure to external parties will follow this Policy, and we will ensure all third-party agreements protect your Personal Information.

Disclosure of personal data
If we discover or suspect fraudulent activity—such as game manipulation, payment fraud, false information, identity misuse, privacy violations, or unauthorized transactions—we reserve the right to share the user’s Personal Information with relevant third parties or disclose it publicly, if necessary.

Security of personal data
We are committed to maintaining a secure game platform and protecting all personal data from theft, loss, or misuse. We use advanced technology and anti-fraud systems to ensure safety. Any attempted fraud may result in immediate account termination.

Reliance on Information Posted
The content on this Website is provided for general information only. We do not guarantee its accuracy, completeness, or usefulness, and any reliance is at your own risk. We are not liable for any use of this content by you or others.Some content may come from third parties, such as users, bloggers, or external services. Their views are their own and do not reflect the Company’s views. We are not responsible for the content or accuracy of any third-party materials.

Data recipients
We may share your Personal Information with companies in our group and with business partners. This includes parent companies, subsidiaries, affiliates, and companies we work with. Data processing may be carried out by us or third parties to support our services.Authorized employees—such as those in support, payments, anti-fraud, and data protection—may access your data to perform their duties. All staff handling personal data are bound by confidentiality agreements and relevant data protection laws.To provide services efficiently, we or our providers may transfer your data within the EU, EFTA, or to processors outside the EEA. By using the Website, you consent to such transfers. We will take appropriate steps to ensure your data remains secure and handled in line with this Privacy Policy.We have appointed a Data Protection Officer (DPO) to oversee matters related to this policy. You can contact the DPO at support@otherworld.xyz with any questions.

Releasing data to third parties
We do not sell, rent, or transfer your personal data to third parties except as described in this Privacy Policy. We may disclose your data if required by law, regulation, subpoena, or government request, or to protect the legitimate interests of the Company, its partners, users, or others.Personal Information may be shared in these cases:
a) When required by law;
b) To provide services, such as sharing data with payment processors;
c) To comply with legal and regulatory obligations;
d) To protect safety, investigate fraud, or respond to government requests;
e) With your prior consent.We use third-party processors for website hosting, marketing, analytics, and communications. All processors are bound to protect your data under applicable laws and agreements.If the Company undergoes structural changes (merger, acquisition, etc.), your data may be transferred. We will notify you by email before any such transfer.Our Website may link to third-party sites with their own privacy policies. We are not responsible for their content or practices.

Data retention
As outlined in our Terms of Service, you or the Website may close your Account at any time. After closure, we will retain your personal data as required by law. This data will only be used if needed by authorities for financial, fraud, or legal investigations.Due to anti-money laundering regulations in certain jurisdictions, we must keep personal data collected during registration and account activity for at least five years after the last transaction or account closure. Therefore, requests to delete data before this period cannot be processed.

Contacting us
‍You may contact us at any time to:
a) Verify the accuracy of your personal information;
b) Ask about how we use your data;
c) Opt out of direct marketing;
d) Update or correct your information (please provide any necessary proof).Additionally, under Article 77 of the GDPR, you have the right to file a complaint with a supervisory authority in your country of residence, work, or where the alleged issue occurred.

Cookie policy
When you visit the Website, we automatically collect information such as your browser type, IP address, and referring site. This may be done together with our platform providers and partners, who may provide us with general visitor data. We do not use this data to identify you personally without your consent.We use cookies and similar tracking tools to collect this information. Cookies are small text files stored on your device when you visit our pages. Some are essential for the Website to function, while others improve your experience and help us deliver better services.Types of cookies we use:
‍Required cookies: Enable basic website functions, like access to member areas.
‍Functional cookies: Save your settings (e.g., language, session) for a personalized experience.
‍Advertising cookies: Help us measure the effectiveness of our marketing. These are set by partners and track site visits and new user registrations. We do not share personal details like your name or email, but visit data may be linked with other information by these providers, governed by their privacy policies.
We also use third-party providers who set cookies to improve your experience, track activity, and measure marketing results.
Most browsers accept cookies by default, but you can block or delete them via your browser settings. However, blocking cookies may limit your use of the Website.